Natural AI conversations, native voice identity, secure real-time actions and seamless human support—unified in one intelligent contact centre for banks, airlines, telcos and regulated enterprises.
Capability figures reflect the platform's configurable feature set — not customer performance claims.
Amina K.
+254 7•• ••• 341Zawadi Telecom · Mobile-money subscriber · Kiswahili detected
sw / en
Verified
SIM-swap
High
Sandbox telco connector · idempotent · 412 ms
Warm-transfer with full context
Six enterprise layers — telephony, realtime voice, orchestration, biometrics, integrations and human contact — governed by a single policy, audit and analytics fabric.
Speech-to-speech conversations that handle interruptions, background noise and natural pauses across 7+ languages.
Native voice identity with passive verification, active challenges, deepfake and replay detection, and duplicate-voice screening.
A deterministic policy engine enforces authentication, risk classification, confirmation and human approval for every write action.
Warm-transfer with full context: verification evidence, tool results, sentiment and next-best-action — no repetition.
Governed knowledge with versioning, effective dates, source citations and approval workflow — for policies and procedures, never live transaction data.
Power BI-style dashboards with cross-highlighting, drill-through and export controls — designed for regulated reporting.
Every edition ships with domain conversation flows, tool schemas, policy templates, fraud signals and Customer 360 — configured for your systems of record.
Balances, statements, loan status, card blocks, disputes and fraud protection. Sensitive actions are enforced by an authorised core-banking API — never by the model.
PNR retrieval, disruption handling, rebooking, baggage and refund status through the airline's authorised reservation and operations APIs.
Built for mobile network operators — including target integration environments such as Safaricom and Airtel — with subscriber, SIM, wallet and network context in a single Customer 360.
VoiceTrust is built into VoiceMatrix. It handles consent, enrolment, passive and active verification, replay and deepfake detection, and duplicate-voiceprint screening — with encrypted templates stored separately from customer records.
Voice is never the sole factor for highly sensitive actions. VoiceTrust results shown in this build are sandbox-labeled until the native inference service is connected.
A deterministic policy engine — not the model — decides what protective actions may be taken, through your authorised APIs, with full audit.
Intent classified as high-risk SIM-swap protection. Fraud-risk session opens immediately.
VoiceTrust active challenge + device / SIM-swap history evaluated. OTP to compromised SIM is never used.
Policy engine applies temporary hold on mobile-money withdrawals, borrowing and high-risk PIN changes.
Fraud case opened, SLA started, warm-transfer with evidence and completed actions to the fraud officer.
This build documents controls that are enabled by design. Specific certifications and regulatory approvals are not claimed here — those require independent verification.
Row-level security scoped to tenant, role and least privilege.
Every tool call, policy decision, confirmation and action recorded.
Shared SaaS, dedicated cloud, VPC, hybrid, on-premise or white-labelled.
Recording, transcription and biometric consent with configurable retention.
Deepfake, replay and voice-conversion detection built in.
Deploy in-region to meet regulatory data-residency requirements.
Metered on AI voice minutes, human seats, phone numbers, VoiceTrust verifications and premium industry connectors.
For mid-market contact centres piloting AI voice.
For regulated banks, airlines and telcos.
On-premise or in-region sovereign deployment.